(For Exterior Cleaning, Pressure Washing, Gutter Clearing, Soffits & Fascia Cleaning)
Last updated: 21st November 2025

These Terms & Conditions apply to all services provided by KT Clean & Green (“we”, “us”, “our”) to the customer (“you”, “your”). By booking any service, you agree to the Terms below.

We provide:

• Driveway, patio, path and hard-surface pressure washing
   
• Exterior cleaning of walls, façades and outdoor surfaces
   
• Gutter clearing
   
• Soffit and fascia cleaning
   
• General exterior cleaning and maintenance
   

We may refuse or amend services if access is unsafe or unsuitable.

• Bookings may be made online, by phone, or in writing.
   
• A deposit may be required for certain appointments.
   
• Full payment is due immediately upon completion unless agreed otherwise.
   
• Payment methods: bank transfer, card, or cash.
   

• More than 24 hours’ notice: no charge.
   
• Within 24 hours: 50% of the service cost may be charged.
   
• Same-day cancellation or missed appointments: up to 100% of the service cost.
   
• We may reschedule if weather or conditions are unsafe.
   

• Pressure washing and gutter clearing depend on safe weather.
   
• Work may be postponed due to heavy rain, storms, ice, high winds, or unsafe surfaces.
   
• We are not responsible for delays caused by weather.
   

• You must ensure access to all areas we are cleaning.
   
• You must provide access to an outdoor water tap and electricity if required.
   
• If access is unavailable on arrival, a missed appointment fee may apply.
   

• Parking must be available near the property.
   
• Any parking fees or permits are the customer’s responsibility.
   

• Remove furniture, pots, ornaments, vehicles, or any items blocking the work area.
   
• We are not responsible for damage to fragile items left in the area.
   
• Children and pets must be kept away from the work zone.
   

• Cleaning may reveal pre-existing damage or wear.
   
• Deep oil, rust, lichen, or chemical stains cannot always be removed.
   
• We are not responsible for damage to weak, loose, or deteriorated surfaces.
   

• We use a professional gutter vacuum system with long-reach poles, allowing us to clear gutters safely from the ground on properties up to three storeys high.
   
• We also use a high-reach inspection camera to check the guttering before and after cleaning, ensuring the system is fully cleared and operating correctly.
   
• If access is obstructed, unsafe, or the guttering is damaged or collapsed, we may be unable to complete the service.
   
• We do not walk on roofs or carry out roof or structural repairs.
   
• Structural defects, internal drainage faults, or issues unrelated to debris removal are not the responsibility of KT Clean & Green.
   

• We are insured for accidental damage caused by our work.
   
• We are not liable for pre-existing issues, structural defects, or hidden faults.
   
• Any claims must be made within 48 hours of service completion.
   

• We aim to deliver high-quality results.
   
• If you are unhappy, please contact us within 24 hours.
   
• Results cannot be guaranteed on heavily weathered or deeply stained surfaces.
   

• We follow strict safety procedures at all times.
   
• Customers must not enter work areas during cleaning.
   

• We may take before/after photos of our work.
   
• No identifiable details will ever be shown without consent.
   

• Customer data is kept strictly confidential.
   
• We do not share your information with third parties.
   

All services and agreements are governed by UK law.