Terms & Conditions

✅ KT Clean & Green – Terms & Conditions

(For Exterior Cleaning, Pressure Washing, Gutter Clearing, Soffits & Fascia Cleaning)

Last updated: 21st November 2025

These Terms & Conditions apply to all services provided by KT Clean & Green (“we”, “us”, “our”) to the customer (“you”, “your”). By booking any service, you agree to the Terms below.

1. Services Provided

We provide:

Driveway, patio, path and hard-surface pressure washing

Exterior cleaning of walls, façades and outdoor surfaces

Gutter clearing

Soffit and fascia cleaning

General exterior cleaning and maintenance

We may refuse or amend services if access is unsafe or unsuitable.

2. Booking, Deposits & Payments

Bookings may be made online, by phone, or in writing.

A deposit may be required for certain appointments.

Full payment is due immediately upon completion unless agreed otherwise.

Payment methods: bank transfer, card, or cash.

3. Cancellation & Rescheduling

More than 24 hours’ notice: no charge.

Within 24 hours: 50% of the service cost may be charged.

Same-day cancellation or missed appointments: up to 100% of the service cost.

We may reschedule if weather or conditions are unsafe.

4. Weather Conditions

Pressure washing and gutter clearing depend on safe weather.

Work may be postponed due to heavy rain, storms, ice, high winds, or unsafe surfaces.

We are not responsible for delays caused by weather.

5. Access, Water & Power

You must ensure access to all areas we are cleaning.

You must provide access to an outdoor water tap and electricity if required.

If access is unavailable on arrival, a missed appointment fee may apply.

6. Parking Requirements

Parking must be available near the property.

Any parking fees or permits are the customer’s responsibility.

7. Customer Responsibilities

Remove furniture, pots, ornaments, vehicles, or any items blocking the work area.

We are not responsible for damage to fragile items left in the area.

Children and pets must be kept away from the work zone.

8. Surface Condition & Limitations

Cleaning may reveal pre-existing damage or wear.

Deep oil, rust, lichen, or chemical stains cannot always be removed.

We are not responsible for damage to weak, loose, or deteriorated surfaces.

9. Gutter Clearing & Roofline Access

We use a professional gutter vacuum system with long-reach poles, allowing us to clear gutters safely from the ground on properties up to three storeys high.

We also use a high-reach inspection camera to check the guttering before and after cleaning, ensuring the system is fully cleared and operating correctly.

If access is obstructed, unsafe, or the guttering is damaged or collapsed, we may be unable to complete the service.

We do not walk on roofs or carry out roof or structural repairs.

Structural defects, internal drainage faults, or issues unrelated to debris removal are not the responsibility of KT Clean & Green.

10. Liability & Damage

We are insured for accidental damage caused by our work.

We are not liable for pre-existing issues, structural defects, or hidden faults.

Any claims must be made within 48 hours of service completion.

11. Satisfaction Guarantee

We aim to deliver high-quality results.

If you are unhappy, please contact us within 24 hours.

Results cannot be guaranteed on heavily weathered or deeply stained surfaces.

12. Health & Safety

We follow strict safety procedures at all times.

Customers must not enter work areas during cleaning.

13. Photography & Marketing

We may take before/after photos of our work.

No identifiable details will ever be shown without consent.

14. GDPR & Privacy

Customer data is kept strictly confidential.

We do not share your information with third parties.

15. Governing Law

All services and agreements are governed by UK law.

For those seeking Woking cleaning services, please stay tuned as we have more exciting offerings coming soon!